Do you keep the sender confidential from the recipient?
The sender is the customer and the site's policy is to keep the sender's information safe even if the recipient requests it. If the recipient refuses to receive the gift, the sender will be contacted by the customer service team to find out what to do.
Is the invoice included with the gift?
The invoice is not printed or attached to the gift as it is a gift. The invoice is only sent to the email registered at the time of ordering and is also available in your account on the site.
How is my gift delivered?
We care about wrapping your gift with the utmost care and delivering it in a way that befits a gift from you, and we care about the smallest details; therefore, we rely on a delivery team dedicated to the Mahba website in Jeddah, Riyadh, Dammam, Khobar and Dhahran to deliver all gifts with the highest quality, hand in hand and at the time specified in advance; As for orders sent outside these cities, they are shipped via shipping companies such as DHL, SMSA and others, and delivery takes place from two to four working days depending on the clarity of the address, the delivery city and the recipient's response to them. The management team always monitors the quality and accuracy of the packaging processes, to ensure that your order is received in excellent condition.
Is there express delivery?
Express delivery is available on a limited basis within Jeddah, Riyadh, Dammam, Khobar and Dhahran - and without additional fees - depending on the time of order, the products selected and the delivery address.
What happens if the recipient is not present at the delivery time?
The delivery representative will attempt to contact you several times to deliver the gift. If the recipient cannot be reached, you will receive a notification explaining how to claim the gift. We may have to deliver the gift to you or someone else instead of the gift recipient.
What cities does Love Service exist in?
Mahba Store serves all parts of the Kingdom, except for roses and chocolates, only within the cities of Jeddah, Riyadh, Dammam, Khobar and Dhahran currently, and we are working to provide them in other cities in the Kingdom and in the rest of the Gulf countries, God willing.
Can I order from outside Saudi Arabia?
If the recipient of the gift is a resident of the Kingdom of Saudi Arabia, you can order from anywhere you are in the world. Note that flowers and chocolates are currently available in Jeddah, Riyadh, Dammam, Khobar and Dhahran only, and we are working to provide them in other cities in the Kingdom and in the rest of the Gulf countries, God willing.
Can you ship outside Saudi Arabia?
Unfortunately, at the moment we cannot do this because we cannot control the quality of the shipment and ensure the gift box is delivered properly and properly. We will strive to do so in the near future, God willing.
Can I return the whole order or some products?
Yes, you can return most products - except for the excluded ones - and to learn more about the return method and conditions, please visit the Return Policy page (Return Policy).
What payment methods are available on the Mahba website?
Mohabbat offers many payment methods such as Mada bank cards / credit cards (Visa and MasterCard), Apple Pay, and monthly installment services such as Tabby and Tamara. To learn more about the available payment methods, please ( click here ).
Why is there no cash on delivery option?
Because the idea of the site is based on purchasing products - especially roses and chocolates - on your behalf, we do not own these products, and because some products cannot be returned by their nature, such as roses, chocolates, packaging, etc., and to ensure the seriousness of the order, we cannot provide this option.
Also, if the gift is sent to someone else, it is difficult to give him the gift and take the price from him :)
Is shopping on Mahba safe?
Shopping and payment through the Mohabbat website is 100% safe and secure. We have provided the website with the SSL security protocol, which specializes in maintaining the security and confidentiality of information. You will notice the security mark when you enter the website, which is in the form of a lock next to the link. Sites that have this feature are considered safe because the data is transmitted through a degree of protection that can be trusted. Always make sure that this mark is present when shopping online.
I have a discount coupon code. How can I use it?
After you have finished choosing your gift, enter the discount code (Coupon) in the space provided for it on the cart preview page, then click on Use Coupon. A message will then appear accepting the discount coupon if it is valid. After acceptance, click on the (Proceed to complete the order) button, then complete the rest of the order procedures.
Are the products displayed on the Mahba website available?
Most of the products displayed on the site are available in Mahba warehouses, except for a very few products due to their nature, such as roses, chocolates, and products that require special storage specifications.
Are all the products displayed on the site original?
Yes, Mohabbat guarantees that all products displayed on the site are 100% original. We at Mohabbat are keen to display original products of high quality from reliable sources and authorized distributors. We promise to compensate our dear customers if it is proven otherwise.
How can I make sure my order is complete?
You will receive a message on the mobile number and email registered in the request. Please check your junk messages. Once they reach you, your request has been processed correctly. In very rare cases, messages may be delayed for a few minutes before they reach you.
Can I cancel an order after it has been confirmed?
Yes, you can as long as the order has not been shipped or prepared, just contact us at [email protected] to cancel the order. If the order has been shipped or prepared, please visit the Return Policy page ( Return Policy ).
I bought roses and chocolates but changed my mind after receiving them. Can I return them?
Perishable products such as flowers and chocolates, as well as gift wrapping and service fees, are not subject to the return policy and cannot be implemented because the product owners will not accept their return.
How do I benefit from an offer after completing the purchase process?
If you purchase a product and it is discounted within 5 days of the purchase date, you have the right to contact us and benefit from the offer or discount in the form of an electronic coupon to add it to your next order.
Do you have stores where we can buy and benefit from the service? What is the address of your business?
We do not own any store, we are just a website. We provide you with a fast and high-quality delivery service to your home, office or anywhere you are in the cities where Mohabbat service is available. If you are not satisfied with the product, we will take care of returning the product without any additional fees. We do everything for you. Avoid the crowds in the markets and confusion and shop from your location with ease and convenience with Mohabbat.
